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Skatebolt Warranty

  1. Skatebolt will provide a 90 days warranty to all our customers. Within this period, Skatebolt guarantees to help you solve any issues without additional charges excluding damage caused by inappropriate use of the boards. 

  2. Within the period of our warranty, Skatebolt can send you parts of the boards to solve any quality issues for free except shipping of round trip. However, warranty doesn’t include those man-made issues, otherwise, customers have to pay for it by themselves.

  3. Warranty will not cover the normal wear and tear items, such as wheels and grip tape. Please note that any customization or alteration to the board will void your warranty. So please contact us immediately when you find any issues with the board. 

  4. Warranty will not cover those damages when you ride it on uneven surfaces.

  5. Fees will be charged for parts or repairs if the warranty expires.

  6. This warranty policy only applies to U.S. customers. International customers will be responsible for the shipping fee and receiving costs for any service or repair.

  7. Skatebolt will not in charge of any injures, damages and losses as a result of using or studying our products.

  8. Please provide the following things to support@electricboardsdirect.com if you need to file a claim:
    - Your order number, product name, images/description of issue

   

Don't Take Our Word For it! Here's What Our Customers Think:

  • Image of Jim L.

    “The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.

  • Image of Jeffrey D.

    “I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.

  • Image of Robert

    “My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert

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