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Frequently Asked Questions

Frequently Asked Questions

Shipping and Returns

How do I track my order?

When will I receive my order?

What is the return policy?

What is the standard shipping cost?

Where are products shipped?

If I order multiple products, will they all come together in one shipment?

Payments and Fulfillment

How do I place an order?

How is my order fulfilled?

Do you charge sales tax?

Which payment methods are accepted?

Is financing available for products?

Warranty, Damages, and Cancellations

Do all products come with a warranty?

Is maintenance offered for boards?

How do I cancel my order?

If my product is damaged upon arrival what should I do?

Can I change my order after I order?

Electric Board Operation & Types

How are electric boards operated?

What is the difference between a hub motor and belt motor?

What sizes do the electric boards come in?

Can electric boards be used like a regular longboard if the battery dies (kicked)?

Are electric boards water proof?

Can I use the remote from one electric board for another electric board?

Are parts for an electric board sold separately?

How long do batteries last?

How come the board did not go as far as the range listed on your site?

Safety

Are electric boards safe for young children?

Do you have to be an experienced skateboarder to ride an electric board?

How is it safe to charge and store the board?

Where is it safe to ride the board?

Can I safely take my electric board on a plane?


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