Propel Return Policy
If the board encounters technical issues, we will gladly address it with you as per our warranty conditions. We will not accept returns unless reasonable endeavors have been first made to resolve the issue first.
Should you wish to return the board, you agree to bear the cost of return shipping. The returned product must be in unused condition, in its original packaging with the original packing slip. A 20%+ restocking fee will be charged on all cash value returns and refunds dependent upon our discretion.
If you refuse to sign the order or the returned goods are damaged, we will deduct the corresponding fees according to the actual loss, and the freight will be borne by you. If the board has been used, we reserve the right to deduct amounts for wear and tear, and/or for broken parts on the board.
Consumables such as lubricating oil, if you use it, will not be able to enjoy the return service.
Return Address:43162 Blackdeer Loop #B,Temecula ,CA 92590,USA
We do not accept returns for "change of mind".
Returns and Refunds can take up to 1-4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.
If you are approved for a refund, your refund will then be processed through your original payment method within 5-10 business days.
Within 30 days contact us at firstname.lastname@example.org to begin. Please provide the order #, product name, and images/description of problem.