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Exway Warranty

The warranty starts on the date that the board is received and is valid for
- 6 months for X1 Pro/Riot
- 12 months for Flex.
Customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.


WHAT'S COVERED
1) The deck / trucks / motors / ESC

2) Remote

3) Charger

2.WHAT'S NOT COVERED
1) Wheels / Bearings / Bushings / Grip Tape are considered wear and tear items and will not be covered.

2) Damage caused by improper use, improper maintenance, or improper storage.

3) Any damage outside of normal wear and tear.

4) Damage caused by unauthorized repairs of the product.

Please provide the following things to support@electricboardsdirect.com if you need to file a claim:
- Your order number, product name, images/description of issue

Don't Take Our Word For it! Here's What Our Customers Think:

  • Image of Jim L.

    “The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.

  • Image of Jeffrey D.

    “I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.

  • Image of Robert

    “My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert

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