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Ecomobl Warranty

  • If there is a problem with the product during the warranty period (not artificial damage, the product has not been dismantled and modified), we will teach you how to deal with the product problem, and send you related accessories for free, until the problem is solved for you. Email services@ecomobl.com

  • Warranty content: ESC, MOTOR and BATTERY. (Water damage is out of warranty.)

  • Warranty time: 6 months.

  • Please contact us and we will negotiate with you and find a way to please everyone.

  • General Exclusions  - the following items are excluded from warranty:

    • Damage or loss sustained during shipping – we can offer shipping insurance if you wish to mitigate this risk, but you need tell us and pay insurance fee.

    • Electronic damage caused by water ingress into the board.

    • Removal or tampering of warranty stickers and water damage sticker.

    • Damage caused by accidents or collisions.

    • Unauthorized modification or repairs.

    • Taking the board beyond its limitations.

    • General wear and tear such as scratches and dents sustained in the general course of riding.

    • Exclusion Relating To Jumping.

  • If any issue occurs, you must cooperate with Ecomobl board in good faith and first attempt to identify and fix any problem with Ecomobl board instruction. Such instruction may be provided in person, via email (services@ecomobl.com). If a problem is fixed this way, the warranty claim is considered settled. When requested, you must provide Ecomobl board with photos, videos or any other forms of evidence for assessment of warranty claims. Ecomobl board cannot validate any warranty claims or provide replacement parts unless you have cooperated as per above.

Don't Take Our Word For it! Here's What Our Customers Think:

  • Image of Jim L.

    “The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.

  • Image of Jeffrey D.

    “I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.

  • Image of Robert

    “My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert

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