Raldey Boards aims to produce the highest performance off road electric skateboard. Raldey Boards promises:
180 day parts & labor warranty against manufacturer defects
90 day battery warranty. (In normal ride, if there is a problem, you need to provide necessary test report)
1.EXPLANATION OF 180 DAYS WARRANTY AND GUARANTEE REPAIRS:
（1）GUARANTEE REPAIR REFERS TO THE LOSS OF CUSTOMER'S PRODUCTS DUE TO QUALITY PROBLEMS DURING THE 180 DAYS WARRANTY PERIOD, WE PROVIDE FREE REPLACEMENT PARTS SERVICE. IF THE CUSTOMER DOES NOT INSTALL AND REPLACE, THE CUSTOMER NEEDS TO MAIL THE PRODUCT TO OUR AFTER-SALES SERVICE POINT FOR REPAIR AND REPLACEMENT SERVICE.
（2）WARRANTY REFERS TO THAT DURING THE 180 DAYS WARRANTY PERIOD, THE CUSTOMER'S PARTS ARE DAMAGED DUE TO ABNORMAL USE，SUCH AS BREAK, CRASH, WATER IMMERSION, ETC. WE WILL PROVIDE THE CUSTOMER WITH A REPLACEMENT PRICE AT A COST PRICE. THE CUSTOMER WILL BEAR THE SHIPPING COST OF THE PARTS.
2. DURING THE WARRANTY PERIOD, ALL PARTS AND REPLACEMENT PARTS ARE SOLD AT COST PRICE. IF THE PARTS ARE DAMAGED DUE TO QUALITY PROBLEMS, WE WILL REPLACE AND REPAIR THEM FOR FREE.
3.DURING THE WARRANTY PERIOD, PARTS DAMAGED DUE TO ABNORMAL USE MUST BE PURCHASED AT THE CUSTOMER'S COST PRICE AND BEAR THE INCREASED FREIGHT.
PLEASE CONTACT OUR CUSTOMER SERVICE IF YOU MEET ANY PROBLEM IN ORDER TO OBTAIN TROUBLESHOOTING INSTRUCTIONS OR AN RMA.#. CUSTOMER SERVICE CAN BE REACHED VIA firstname.lastname@example.org
Don't Take Our Word For it! Here's What Our Customers Think:
“The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ”- Jim L.
“I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ”- Jeffrey D.
“My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ”- Robert