Raldey Return Policy
Because of the extremely high cost of shipping, taxes and other fees to our customers and Raldey, we have decided to not allow returns at this time. Please make sure the Raldey board is the right electric skateboard for you. We encourage you to do your research, watch reviews, and reach out to our ambassadors for questions! Once you receive the skateboard, the skateboard is yours to keep. We will help with troubleshooting and warranty as described above, but we will not provide refunds.
If your skateboard order has been shipped out from the Raldey Factory, we will not be able to cancel order for you, because after the order have been forwarded to the logistics company, we are no longer operable and cannot intercept the product.
DO NOT contact us at support@electricboardsdirect.com to begin. Products are not able to be returned. Please be sure of purchase!
Don't Take Our Word For it! Here's What Our Customers Think:
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“The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.
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“I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.
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“My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert
