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Phoenix Ryders Warranty

3 Month Warranty
Products with 3 months of warranty:

PHOENIX RYDERS provide you with 3 months free maintenance, the wearing parts are not included(eg: PU wheels, grip, battery case etc).

  1. All the man made damage is not covered in the warranty.
  2. You need to bear the round-trip freight.We can provide you a shipping label which will be much cheaper than that shipped by yourself.
  3. We will no longer provide you free maintenance if you take apart the products or repair them by yourself.
  4. We provide you paid maintenance if they are damaged by yourself.

Products over 3 months paid maintenance:

You can return it to PHOENIX RYDERS service center in U.S for the paid maintenance service, or PHOENIX RYDERS will send the accessories to you and repair them by yourself.
The price are equal with PHOENIX RYDERS official website.


Phoenix Ryders reserves all the rights for the final explanation.

 

Please provide the following things to support@electricboardsdirect.com if you need to file a claim:
- Your order number, product name, images/description of issue

Don't Take Our Word For it! Here's What Our Customers Think:

  • Image of Jim L.

    “The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.

  • Image of Jeffrey D.

    “I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.

  • Image of Robert

    “My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert

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