Lux Longboards Return Policy
If you are not satisfied with your board purchase you may return the product within thirty (30) days from the date of the delivery for a full refund if the board has not been ridden*. All boards returns will be subject to a $75 restock fee. Company will provide a refund for the cost of the Product(s) not including any shipping charges within thirty (30) days. The Product(s) must not be used or show any signs of damages as determined in our sole discretion.
Follow these steps to return the eligible Product(s):
1. Create a shipping label addressed to "Lux Returns"
2. Package the Products in original packaging or ensure the product is sufficiently protected and will not be damaged in shipping as Lux will not be held responsible for shipping damage.
3. Once the Products are received and verified, you will receive a confirmation email with the details of your refund.
4. The Product(s) must be received by Lux within 30 days of the date that the Product(s) was delivered.
Lux is not responsible for recovering the Product(s) from you or any third-parties which includes and is not limited to shippers. If any delays are caused by a third part or you, including shippers, you acknowledge and agree that if Lux does not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.
*No returns are accepted on special/ limited edition boards. All sales are final*