Koowheel Warranty
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser.
All Koowheel Skateboard come standard with a 90-180 Days Warranty which covers any manufacturing defects.
Koowheel skateboards are built using the best configuration of motors, controllers, and batteries. We test all individual parts and run each KooBoard for 210 minutes before packaging it up for shipment.
All components, such as an extra charger or battery can be purchased separately in our shop. The koowheel D3M Gen.2 can be easily repaired by replacing the broken part. We will always diagnose and send free replacement parts for boards under warranty. Shipping fees will be collected.
We are responsible for diagnosing and sending free parts until the board is fixed. For example, if we sent a battery and the problem still exists, we will keep sending ESC, Remote, Motors, or whatever is needed until the moment the right part is replaced and the board is fixed.
You can get replacement parts within 3-8 days if there is ever an issue with your board.
Please provide the following things to support@electricboardsdirect.com if you need to file a claim:
- Your order number, product name, images/description of issue
Don't Take Our Word For it! Here's What Our Customers Think:
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“The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.
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“I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.
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“My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert
