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Hiboy Return Policy

Our Promise:
Simple & efficient: Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible
30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused Hiboy product and receive a refund for ANY REASON.
Up to 12-month warranty: We take care of quality-related issues with a REPLACEMENT.

If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin.

Kindly Note:

Returns must include all accessories
Items must include original packaging
For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. 
For defective products, Hiboy is responsible for return shipping cost.
We will not able to accept the full refund after 30 days. The refund would be 50%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.
A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment.

​Returns may be rejected if items do not meet the above requirements​

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Express shipping cost is non-refundable.
We don't refund after your order has shipped out.
Within 30 days contact us at to begin. Please provide the order #, product name, and images/description of problem.

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