Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of three (3) months from the date of original retail purchase (if purchased at a retailer), or three (3) months from the date of shipment (if purchased on the Website or third party online retailer), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation.

Shipping costs are no included in the warranty claims. 

If a defect arises during the Warranty Period, Company will, at its option,

• (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability

• (2) exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces

• (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.

Follow these steps to return Products with respect to a warranty claim during the Warranty Period:

1. Contact our Support team at support@electricboardsdirect.com to initiate the warranty service process and obtain a Return Merchandise Authorization (RMA) number and shipping address.

2. Create a shipping label addressed to “GoRide Tech Warranty”

3. Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.

4. Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.