Frequently Asked Questions

Fulfillment, Shipping, & Returns

• How do I place an order?

• How is my order fulfilled?

• Will an order confirmation be sent through an e-mail?

• What is your return policy?

• What is the standard shipping speed and cost?

• If I order multiple products, will they all come together in one shipment?

• Where do you ship your products and through which freight companies?

• Do you ship internationally?

Payment Methods & Sales Tax

• What payment methods do you accept?

• Do you charge sales tax?

• Do you offer financing for your products?
  

Warranty, Damages, & Cancellations

• Do all products come with a warranty?

• Can I purchase a warranty for my product?

• Do you offer maintenance for products?

• What is the policy for cancelling my order?

• If my product is damaged upon arrival, what should I do?
  

Electric Board Operation & Types

• How are the boards operated?

• What is the difference between a hub motor and belt motor?

• What sizes do the boards come in?

• Can electric boards be used like a regular longboard if the battery runs out (kicked)?

• Are the boards water proof?

• Can I use the remote from one board for another board?

• Can I buy a kit to assemble on my own board?

• Are parts for boards sold separately?

• Can I use the same charger for different boards with the same brand?

• How long do batteries last?

Safety & Injury

• Are the boards safe for young children?

• Do you have to be an experienced skateboarder to ride an electric board?

• Do the boards operate at a controllable speed?

• How is it safe to charge and store the board?

• Where is it safe to ride the board?

• Is any extra gear recommended besides an electric board?

Travel

• Can I take my board on a plane?