UNFORTUNATELY, WE NO LONGER WORK WITH FABOARD. FOR WARRANTY HELP PLEASE CONTACT THEM DIRECTLY USING CONTACT DETAILS ON THEIR SITE.
Please note that we have to receive the video proof about the product problems so that we can process the tech support. Only video proof could work which is very important for us to figure out the component defections.
Here at FÄBOARD, we have free warranty for 180-days from date of purchase which means that if the product has problem with manufacturing defect, we will diagnose the problem and help fix the board. We also offer life-time product warranty product customer service. Please note that electric skateboards are electric vehicles and please use it carefully. We are using the best quality motors, batteries and controller. We run each electric skateboards/ scooters 300 hours before we send them out.
This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.
FÄBOARD is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
For your records, we recommend you save your original sales receipt with your FÄBOARD product manual and write the serial number directly on your product manual for reference.
We have Fixing kits available for any defects and we will help you to fix them.
What's Covered Under Warranty...And What's Not Covered
From the date of the purchase of the product we will provide 180 days free repair service if the product has quality issues.
Remote control and lithium battery can be replaced if they haven’t been disassembled in half a year. Customers need to charge the lithium battery once every two weeks when not using it. Motor’s defects liability period is 6 months. Other accessories are not included in defects liability.
If the product has a problem under the following conditions within the warranty period, company will charge basic repair fee:
1. Improper operation include impact, crashing, etc.
2. Disassembling, repackaging and repairing without company’s instruction.
3. Motor stall and overweight usage.
4. Irresistible force (fire, flood, earthquake, etc.)
5. Used in a manner other than for recreation or transportation;
Don't Take Our Word For it! Here's What Our Customers Think:
“The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ”- Jim L.
“I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ”- Jeffrey D.
“My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ”- Robert