Ecomobl Return Policy
- We will do everything possible to ensure your satisfaction with our products and services.
- If the product is damaged by the shipping company, we will assist you in repairing it, but no refund will be given.
- We do NOT refund once board is shipped except the return as brand new condition within 24 hours after you receive it. We only accept return within 24 hours under the Brand New condition with all accessories in the original package after you receive it, customer needs to pay for return shipping cost to our closest facility advised by our support team, even EXPENSIVE tariffs. Company will provide a refund for the Product(s) not including any shipping and tariffs charges. Follow below steps to return the Product(s) purchased through our Website within 3 Days of the date that we deliver the applicable Product (s):
- Create a shipping label addressed to "ECOMOBL Returns".
- Pack the Products in the original packaging to ensure the Products will be returned without damage.
- Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in 5 business days with an email confirmation.
Within 24 hours contact us at support@electricboardsdirect.com to begin. Please provide the order #, product name, and images/description of problem.
Don't Take Our Word For it! Here's What Our Customers Think:
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“The folks at Electric Boards Direct were wonderful, they communicated, and tried to help in any way possible. The communication was straight forward and they always responded to my notes. The great customer service these guys provided was exceptional. Buying thru a distributor definitely has it's advantages, especially in a market that's dominated by Chinese companies, it's nice to have a great customer service team to rely on!! Thank you Electric Boards Direct! ” - Jim L.
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“I was extremely nervous about spending so much money with a company I've never heard of before. But after a few shipping delays, my M24 showed up, and I was happier than I'd expected. I've already ordered a second board from them, and will continue to do business with them in the future. Thank you! ” - Jeffrey D.
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“My first longboard, and my first e-board. I've been riding it for a couple weeks now and its running smooth and great braking and acceleration. Overall really impressed with the quality and for such a good price tough to beat .would buy again from Electric Boards Direct .even goes on the beach! ” - Robert
